Shipping Policy

The Straits Finery ships worldwide via Aramex Priority Shipping. The Straits Finery has taken the liberty of pre-insuring all shipping for all orders to the value of USD100. We strongly advocate including additional insurance for orders above USD100 in order to ensure that should there be any issues in shipment, your orders will be replaced to its full value.

How much does it cost to insure my shipment?
Insurance is charged at a flat rate of MYR35 per order regardless of your location or how many pieces you order.

How do I track my order?
When your order is shipped, we send you an email within 1-2 working days, containing a tracking number, which allows you to easily, and quickly locate the progress of your order. If you did not receive this email, please contact us at: ask@thestraitsfinery.com. To track the progress of all orders please visit the link provided for Aramex.

How will my finery be shipped?
All The Straits Finery products are wrapped in custom velvet-lined hard shell boxes to ensure that they arrive in optimal condition and can be reused. We provide anti-tarnish paper with all sterling silver purchases in the box to ensure that oxidisation should not occur in transit.

How long will shipping take?
Please allow up to 2 business days for us to process your order. After which, the shipping transit guidelines are as follows:

    • Domestic: 2-3 days
    • International shipping: up to 7 working days
    • Please allow for local destination customs processing time.

Where do you ship to and how much is shipping?

Shipping rates vary by region: 

International Shipping Fine Jewellery

Will I have to pay taxes or duties on top of my order?
The Straits Finery unfortunately cannot be held responsible for any possible duties and taxes, which may be applied by customs in the country where delivery is made. The responsibility for any custom duties, foreign taxes or other fees, which may be imposed, will rest with the customer. Please contact your local customs offices if you would like to seek more information regarding taxes and duties.

Should you refuse any shipment from The Straits Finery, the original shipping charges and any import fees incurred on the package is borne by the customer. 

Should you encounter any issues with your delivery, please contact ask@thestraitsfinery.com.