Pay With Split FAQ
ORDERS AND REFUNDS
When do I receive the order? Do I have to finish paying before I get my product?
No, you don’t! Once your first instalment has been successfully paid, our partner will begin processing and shipping your order.
What happens when I pay late?
Split does not charge any late fees. Please ensure that you are able to pay your instalments on time, and if you foresee difficulties in payment, please reach out to Split’s customer service team at email@example.com
If I pay using Split, can I refund my product?
Absolutely, simply contact Thomas Tools by email and request a refund. Once we approve your refund, Split will return any instalments that have already been paid.
ABOUT YOUR INSTALMENTS
How many Split instalment plans can I have at a time?
You can only have 1 ongoing instalment plan with Split.
How many products can I have in ONE instalment plan? Is there a maximum amount for instalments?
No limit on product or max amount in instalments, however Split urges everyone to shop responsibly.
Can I pay off my instalments early?
Of course! You can do so at dashboard.paywithsplit.co and click first-time login.
When will my card be automatically charged?
Exactly one month from the first day of purchase. For example, you paid your first instalment on 1 March. Your next instalments will be 1 April and 1 May. You can also check your confirmation email from Split.
Can I have 4 or 6 month instalment plans?
Unfortunately no, Split only offers up to 3 monthly instalments.
What is Split?
Split is an instalment payment service that allows stores to offer their customers the choice of paying in up to 3 equal monthly payments online, in-store or over any chat app.
Your remaining instalments will be auto-deducted in the following months (don’t worry, we believe in 100% transparency and we’ll notify before any deduction)
Why did Split reject my card?
Possible reasons include insufficient amount in the card or your bank may be blocking e-commerce transactions. Additionally please ensure you aren’t using a prepaid card, Split accepts debit and credit cards.
Who can use Split?
Residents of Malaysia and Singapore above the age of 18 who owns a credit or debit card.
Does Split charge fees?
Split is always free for people to use - no interest, late fees, processing fees or any hidden fees.